Frequently Asked Questions
Q.What types of party supplies and equipment do you offer for rent?
A.We offer various party supplies and equipment, including tables, chairs, tents, linens, marquee letters and numbers, pipe and drape, decorations, and more!
Q.How far in advance should I place my rental order?
A.We recommend placing your rental order once your event date is confirmed to ensure that we have the items you need available for your event. However, we can accommodate last-minute orders based on availability.
Q.Can I change my order after it has been reserved?
A.Yes, you can change your order, such as adding or removing items, up to a certain point before your event date. Please contact our customer service team as soon as possible to discuss any changes you need to make.
Q.Do you offer delivery and setup services?
A.Yes, we offer convenient delivery, setup, and pickup services for an additional charge. Our professional team will ensure your rental items are set up safely and efficiently at your event venue.
Q.Is there a minimum order requirement for
delivery?
A.Our minimum order requirement for delivery varies depending on the distance to your event venue. Please get in touch with us for specific details regarding delivery minimums and associated fees.
Q.How long is the rental period?
A.Our standard rental period is for one day. However, we offer flexible rental periods based on your specific needs. Extended rental periods may be available upon request.
Q.How do I place a rental order?
A.You can place a rental order directly on our website.
Front of Property Delivery Fees:
Q.How are delivery fees calculated?
A.Front of Property Delivery fees are calculated based on several factors, including the distance to your event venue, the size of your rental order, and any additional services required (such as setup and breakdown). Our customer service team can provide a detailed breakdown of the delivery fees associated with your specific order.
Front of Property Delivery Process:
Q.What is the delivery process like?
A.Once your rental order is reserved, our delivery team will coordinate with you to schedule a convenient delivery time. On the day of your event, our team will arrive at the agreed-upon time to deliver and set up your rental items according to your specifications.
Pickup Process:
Q.How does the pickup process work?
A.After your event concludes, our team will return to your venue at the scheduled pickup time to collect the rental items. You are not required to dismantle or clean the items; our team will handle the pickup process from start to finish.
Q.Do you carry Linen:
A.For an additional fee, We offer various linen options, including tablecloths, napkins, chair covers, and sashes. Our customer service team can provide pricing information and help you choose the right linens to complement your event decor.
Service Hours:
Q.What are your service hours?
A.Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday. Our team can assist you during our regular business hours, which vary depending on the day of the week and the season. Please refer to our website or contact us for our current service hours.
Damage Waiver Explanation:
Q.What is a damage waiver, and do I need one?
A.A damage waiver is a fee that covers accidental damage to rental items during your event. It is a small percentage of your total rental order and helps protect you from unexpected expenses in case of accidental damage.
Q.Do you charge a fee for will-call orders?
A.Yes, we charge a 10% fee for will-call orders. This fee covers administrative costs and ensures the items are prepared and ready for pickup at the designated time. Our customer service team can provide information about the will-call fee and assist you in scheduling a convenient pickup time.
Q.What is the Cancellations policy?
A.
A notice of 4 days before the delivery date is required to cancel a reservation. Any specially ordered or subleased equipment is nonrefundable. All cancellations or restrictions made to a contract within four days of delivery or customer pickup are subject to a restocking fee of 50%. Once items leave the warehouse, you can no longer cancel them. Additions to the order will be honored if available.